Prohibited Items

What items are prohibited and can’t be delivered through Jetkrate?

Prohibited and restricted items

Not all items are suitable for sending by post or courier. Please check that your item is safe to send.

Some pose a risk to the safety and security of people and equipment and are therefore prohibited.
Others pose a risk if certain conditions are not met and are therefore restricted.
You must check your item is safe to send.
Not checking may increase your liability exposure.

Your obligations

Use our services wisely

You must use our services wisely and exercise common sense.

No prohibited or restricted items

You must not post or courier a:

Prohibited item

Restricted item, where you have not met our specified conditions of carriage.

It is your responsibility

It is your responsibility to check whether an item is Prohibited or Restricted. What may appear harmless to you at first glance, may still be Prohibited or Restricted, for example, as a result of the law in New Zealand or the country of destination. Importantly, acceptance of the item by us for sending does not free you of this responsibility. It remains your responsibility to ensure your item is safe to send. If sending dangerous goods, ensure you check the IATA website at www.iata.org for more information.

Check export rules

The New Zealand Government prohibits or restricts the export of various types of items (such as prescription medication and antiquities). You must ensure that your item is not prohibited from export or that you meet any export restrictions on the item you are planning to send. For further information, contact the New Zealand Customs Service or the appropriate government authority.

Our rights and your liability

Items may be opened and inspected

We may open and inspect any item we suspect may be, or may contain, a Prohibited item.

Prohibited items will not be delivered

If we find a Prohibited item it will not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at our discretion and at your cost: make the item safe;
return the item to you by a licensed dangerous goods carrier or security firm;
destroy the item; 
dispose of the item; or
deliver the item to the appropriate authorities.

Your liability exposure is increased

If you send a Prohibited item, or Restricted item (where you have not met our specified conditions of carriage): we may hold you liable for any costs or damages incurred by us; we may not cover you for any loss of, or damage to, the item; you may be subject to penalties under the Postal Services Act 1998, the Civil Aviation Act 1990 and other legislation.

What is Prohibited ?

The items listed are examples of the general category. Please check carefully every time you send an item.

Your liability exposure is increased

Air guns
Ammunition 
Bullets 
Firearms 
Firearms parts1 * Grenades (inc. imitation ones) 
Weapons, including bows, crossbows and arrows, harpoons, spear guns, sling shots, catapults 
Stun guns, tasers and stun batons

Your liability exposure is increased

Alkaline
Ammonia-based products
Asbestos 
Bleach (including hair bleaches) 
Chemicals (inc. chlorine for swimming pools) 
Dyes (including hair and textile dyes) 
Insecticides 
Noxious substances
Poisons (e.g. cyanide, lead, arsenic) 
Sodium 
Weed killers 
Zinc powder

Your liability exposure is increased

Acid (of any type)
Batteries (car or wet cell)
Electronic/electric appliances, devices & toys
containing Non-Lithium-ion batteries*
Electronic/electric appliances, devices & toys
containing Lithium-metal or Lithium-ion (inc.
Lithium-ion polymer) batteries* 
Powerbanks

Combustion Engines

Generators (fuel powered)
Purged engines

Compressed Gas

Compressed air 
Fire extinguishers 
Gas cylinders (e.g. camping – full or empty)
Oxygen cylinders including compressed air
Paint guns 
Shock absorbers (gas or compressed air)

Explosives & Fireworks

Christmas crackers
Fireworks (e.g. skyrockets, sparklers, crackers) 
Party poppers

Flammable Gas

Aerosol cans (e.g. hairspray, deodorant) 
Air bag (car) 
Alarm devices (gas or battery powered) 
Gas (e.g. propane, butane, hydrogen, helium)

Flammable Liquids

Adhesive products (e.g. quick drying glue) 
Alcohol (more than 5 litres or 70% alc/vol) 
Anti-freeze 
Barometers 
Battery or Brake Fluid
Cleaning materials (inc. disinfectants) 
Dry ice (or Liquid Nitrogen) 
Essential oils (e.g. eucalyptus, tea tree)
Fertilisers 
Fibre glass repair kits
Kerosene 
Lighter fluid 
Mercury (incl. thermometers and barometers containing mercury) 
Motor fuels and petrol
Oven cleaners (containing caustic soda) 
Paint (oil based) 
Perfume (inc. aftershave, cologne) 
Peroxides 
Polish (inc. nail polish and nail polish remover)
Polyester resin kits
Solvents (any) 
Turpentine 
Varnish (inc. removers, thinners)

Flammable Solids

Camphor 
Carbon paper 
Caustic soda 
Charcoal 
Cleaning materials (inc. laundry detergents)
Phosphorus 
Toner (e.g. photocopier; inc. cartridges)

Matches and Lighters

Blasting caps (including caps for starting or toy guns) 
Fire and flint lighters 
Flares (inc. theatrical, distress and smoke signals)
Igniters 
Matches and cigarette lighters

Valuables

Bank (eg debit, EFTPOS or credit) and gift cards*
Bullion, coins*, currency, traveller’s cheques, bonds and shares 
Collectables, antiques, paintings, sculpture or other works of art*
Jewellery2, precious metals or stones, watches* 
Keys* 
Negotiable instruments (inc. bearer securities, bills of exchange or uncrossed cheques) 
Numismatic items*
Stamps (unused)*
Vouchers, activated cards (loaded with monetary value), tickets for games of chance, event tickets

Other Prohibited Items

Animals (except correctly packaged bees, leeches, silkworms and harmless insects) 
Drugs, Narcotics or Nicotine (unless in prescription quantities and packaged correctly)3 * 
First aid kits 
Furs and skins (untreated) 
Human or animal remains (inc. ashes) 
Indecent goods 
Magnets or magnetic material (inc. fridge magnets and compasses)

Plus:

Illegal items: any item that is illegal or prohibited by law or any authority whether in New Zealand or the destination country; any item that is prohibited by a United Nations sanction – for further details refer to United Nations Security Council Sanctions. – Dangerous items: any item that is capable, as packaged, of causing injury to people or damage to property – Fragile items: regardless of how it is packaged* – Inadequately packaged items: any item that is not sufficiently packaged to withstand a 1.2m drop – Perishable items: any item that may spoil or decay, or has an expiry date of less than 6 months from the date of sending – Restricted items: any item that is classified as Restricted under our terms and conditions where you have not complied with the conditions of carriage for that item – IATA listed items: any item that is listed in the International Air Transport Association (IATA) Dangerous Goods – Regulations inc. explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic (poisonous) and infectious substances, radioactive materials (except in quantities exempted from the Radiation Protection Act 1965)*, corrosives, and highly magnetic and polymerisable substances *Depending on where you want to send these items, their value, or what service you use, you may be able to send them. 1. Firearm parts are any piece of a firearm that is designed or intended to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly. 2. Additional restrictions apply for international services-for details refer to the conditions of carriage of Restricted items below.

Special packaging requirements for sending Lithium-ion (including Lithium-ion polymer) batteries:

A maximum of 2 batteries, or 4 cells (single cell batteries), maybe contained in equipment per parcel.
Each cell or battery must be under a certain power capacity rating: 
Each Lithium-ion cell – maximum 20 Watt-hours.
Each Lithium-ion battery – maximum 100 Watt-hours.
(Batteries for most consumer devices are likely to be under this limit eg. mobile phones, laptops, tablet computers, cameras etc. The Wh rating will be printed on the battery or may be stated in the device manual). 
The device must be switched off and packaged so that it can not move around or be accidentally activated during transport. 
The device with battery must be in strong external packaging to withstand a 1.2m drop.

Completing documentation fully and accurately

Labels, Forms and Declarations

All information provided to us must be complete and accurate.

If you are sending an item internationally, then you will be required to complete documentation with your package ticket containing customs and consignment information.

We rely on the contents and value disclosures you make

You acknowledge that we will rely on the information you provide us for safety purposes and for valuation purposes if your item is damaged or lost in transit.

You may not list an item and value for customs, consignment and/or postage purposes, and then claim a different item or higher value from us.

Providing incomplete and/or inaccurate information may reduce your chances of a successful claim if your item is damaged or lost in transit; and may constitute a criminal offence subject to fines and penalties.

How do I package my item?

The general handling and transport processes are the same for all items As such, we cannot provide any special treatment for items that are: 
– fragile; 
– affected by changes in temperature (for example, certain types of chocolate);
– simply inadequately packaged. 
It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item.

Your responsibility

By accepting your item, we do not acknowledge that your packaging is sufficient to ensure the item is delivered undamaged.

Wrap to allow for a 1.2m drop

It is your responsibility to ensure that any item is well packaged and can withstand a 1.2 metre drop.
Use common sense, and wrap your items well. Account for the fact that they may be dropped, including on an angle, have items dropped on them, be nudged, placed sideways and/or upside down. Pay particular attention to cushion the corners and consider whether your items would be best protected by the use of an inside and outside container.

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